Case Study: insurers reduce underwriting costs with EXL’s generative AI assistant on Amazon Bedrock

Insurers cut underwriting costs by 80% with EXL

EXL worked with insurers facing a slow and costly manual underwriting process, where reviewing hundreds of pages per case took days. Their challenge was to leverage generative AI to accelerate this while ensuring accuracy, data privacy, and regulatory compliance.

The solution was EXL's generative AI virtual assistant, LDS™ Underwriting Assist, built on Amazon Bedrock. Using models like Sonnet 3 and AWS services for data extraction and privacy, EXL delivered the application in 60 days. The results for insurers were transformative, reducing underwriting time from days to hours and cutting associated costs by 80 percent.