Case Study: a leading U.S. physician-led value-based care organization streamlines outreach and scales operations with EXL Health

a leading U.S. physician-led value based care organization hits 93-100% audit scores with EXL

EXL Health partnered with a leading U.S. physician-led value based care organization to help them build a scalable clinical contact center. The client needed to rapidly expand operations within six months to meet Medicare timelines, which involved hiring dozens of FTEs and implementing a robust digital data management platform.

EXL conducted a process review, developed a technology roadmap, and recruited and trained staff using its proprietary Healthcare Academy. The solution went live, leading to an overall increase in patient care gap closure and exceeding expected chart reviews per day, with audit scores consistently between 93-100%. EXL delivered the desired scalability, positioning the client for continued rapid growth.