Case Study: a title services provider achieves 20% OPEX reduction with EXL digital transformation

title services provider cuts OPEX 20% with EXL

EXL partnered with a leading title services provider that was struggling with manual, inefficient operations. The client's processes, such as verifying property titles across thousands of county records, were heavily human-reliant and lacked scalability to handle the cyclical mortgage market. This hampered their efficiency, increased costs, and limited their ability to pursue new revenue streams through digital innovation.

EXL implemented a multi-stage digital transformation, consolidating operations and deploying its hyper-automation solutions including EXL XTRAKTO.AI, SmartEmail.AI, and Workflow Automation. This shift to a technology-led, transaction-based pricing model delivered substantial results: a 20% reduction in operating expenses, cycle time improvements of roughly 45%, and a significant decrease in human errors. The client achieved a streamlined, scalable operational model with enhanced flexibility and customer satisfaction.