Case Study: a US-based consortium of nonprofit organizations improves funding efficiency and financial reporting with EXL

a US-based consortium of nonprofit organizations improves funding ratio by 50% with EXL

A US-based consortium of nonprofit organizations faced high administrative costs and inefficient, unstandardized finance and accounting processes. Frequent staff turnover and delays in financial reporting led to dissatisfaction among auditors and funders. To address this, the consortium partnered with vendor EXL to implement back-office shared services.

EXL established a shared services operation, bringing in expertise across operations, compliance, and digital transformation. They standardized over 40 processes, executed more than 20 automation initiatives, and implemented a robust governance framework. The results included a 20% efficiency gain, a 33% reduction in close cycle time, and a 50% improvement in the ratio of funding directed to community programs versus administrative costs, significantly boosting funder and auditor confidence.