Case Study: Regional Insurance Company automates life underwriting with EXL LifePRO Digital Suite

Regional Insurance Company boosts application submissions to 45% with EXL

EXL implemented its LifePRO digital suite for a regional insurance company that was facing challenges with a manual, paper-based underwriting process. The customer's legacy system was labor-intensive, difficult to edit, and incapable of supporting the service levels needed for growth. They sought a more effective way to electronically capture applications and process underwriting information.

The solution was the LifePRO Digital Suite (LDS), a comprehensive platform that automates the new business and underwriting process. This provided customized agent pages, integrated data sources, and real-time management dashboards. As a result, EXL helped the company increase application submission rates from 33% to 45%, achieve annual cost savings of $250,000, and gain the self-sufficiency to launch new products without vendor assistance.