Case Study: HomeRiver Group streamlines lease management with EXL and Appian

HomeRiver Group automates 1,000+ lease rules with EXL

HomeRiver Group, a leading US property management company, faced challenges in efficiently managing its lease process due to complex legal requirements and seasonal volume spikes. These issues resulted in inconsistent customer turnaround times. EXL implemented a cloud-based intelligent business process management solution using the Appian platform to address these scalability and compliance hurdles.

EXL developed the Lease Automation Management (LAM) system, which automated over 1,000 business rules and integrated with existing property management and e-signature platforms. This solution provided real-time tracking and streamlined workflows. The results for HomeRiver Group included dramatically improved lease processing speed, quality, and compliance, enabling them to handle seasonal fluctuations and enhance customer satisfaction.

HomeRiver Group