Case Study: a large global wholesale food distribution company creates a centralized transformation office with EXL

a large global wholesale food distribution company governs 60+ initiatives with EXL

A large global wholesale food distribution company faced significant challenges in managing over 60 independent, high-value transformation initiatives across its business units. Without a centralized transformation office, the company lacked visibility, standardization, and effective governance, leading to high resourcing costs and delayed digital transformation efforts. Vendor EXL was engaged to address this challenge.

EXL created an independent, centralized transformation office (TO) to provide strategic governance and program management. This solution introduced a standardized approach for initiative prioritization, resource allocation, and digital technology adoption. The TO provided visibility and governance for all 60+ initiatives across 10+ business areas, drove business case approvals for high-value projects, and acted as a strategic partner to unify stakeholders around a common digital transformation vision.