Concentrix B2B Case Studies & Customer Successes

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Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, their staff delivers next generation customer experience and helps companies better connect with their customers. They create better business outcomes and differentiate their clients through Strategy +Talent + Technology. Concentrix provides services to clients in their key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.

Case Studies

Showing 142 Concentrix Customer Success Stories

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America’s Largest Healthcare Provider improves mobile patient experience with Concentrix

Railway Company Improves Controls and Functionality With SAP

App Helps Drivers Get Roadside Assistance Quickly

American Transportation and Logistics Company achieves greater agility and lower costs with Concentrix's API-first approach

an athletic apparel retailer unifies loyalty and boosts engagement with Concentrix

Australia Oldest Bank - Customer Case Study

Australian Freight Business Surfaces Insights For Train Drivers

Using IoT to Reduce Anxiety at Large Event Venues

Empowering People with Hearing and Speech Disabilities

Bringing the Virtual Agent Experience to the Web

Axicorp Leverages Design Theory to Accelerate Client Onboarding Process

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BFSI Company Enhances Customer Experience With iOS Kiosk App

Simplifying the Cooking Experience with a Smart App

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Chemical Manufacturer Increases Salesforce Adoption

a cloud computing company achieves 190% SMB revenue growth with Concentrix inside sales and renewal solutions

Crypto Economy Startup Company scales crypto tax support with Concentrix

Custom Mobile App Automates International Calling Aboard Cruise Line

Sparking Customer Success for a Data Visualization Platform

DIRECTV Achieving a 5-Star App Store Rating

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Energy Giant Improves Efficiency With Job Processing Automation

a regional energy company improves web self-service and reduces call volume with Concentrix

Energy Queensland Leveraging an App to Encourage Better Safety

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Fastly achieves a 24-point increase in customer loyalty with Concentrix VOC

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Fifth Third Bank achieves higher customer satisfaction with Concentrix CX measurement modernization

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Financial Services Organization Transforms Digital Experience For Long-Term Growth

Fortune 500 Company - Customer Case Study

Manufacturer Unlocks the Power of Personalization with Adobe

Global Coffee Company boosts drive-thru revenue with Concentrix

Global Communications Provider Saves $3 Million By Implementing a Data Lake

a global convenience store reduces shopper friction with Concentrix mobile checkout

Voice Recognition Solutions Drives Improved Engagement

Automating Financial Planning For a Sharing Economy Pioneer

a global financial services firm achieves $175M in revenue gains with Concentrix CX Journey Mapping

a global retailer of home products achieves digital-first omnichannel retail improvements with Concentrix

a global leader of enterprise and consumer software, hardware, and services company reduces churn and grows sales with Concentrix

Global Sporting Apparel Company - Customer Case Study

Global Sportswear Company Leverages Automated Testing

Tire Company Steers Big Data Analytics With SAP HANA

Innovative App Delivers OTC Medication Info Based on Symptoms

a healthcare provider streamlines content management and cuts migration costs with Concentrix and Adobe Experience Manager

How providing more channels and empowering self-service can improve the customer health care experience for partners

Heroku App Drives Customer Success For Media Company

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Housing Agency App Brings 50% Increase in Employee Productivity

HR Software Company Makes Sales Performance Management Accessible

Data-Driven Solution Leads to More Efficient, Comfortable Buildings

Connected Financial Planning for an Innovative Tech Company

International Agriculture Company Invents the Future of Farming

International Financial Services Group Grows its Digital Experience

Sales Planning Transformation For IT Software Company

Booking Experience Reimagined For an International Airline

Car Seller Invents a New Chat Application to Help Streamline Sales

Japanese Media Business Acquires DX Talent For a Cutting-Edge Future

a large construction company achieves on-time, on-budget cloud project management with Concentrix

Healthcare Provider Moves Apps to IBM Cloud

Airline Reimagines and Rebuilds its Mobile Experience

Large Regional Bank - Customer Case Study

Shopping Experience Redefined With New App

Large Telco Achieves Higher-ROI Software Delivery

Largest Data Driven Organizations - Customer Case Study

Food Manufacturer Uses Intelligence Dashboard to Boost Efficiency

a major government housing provider improves tenant access to services with Concentrix custom mobile apps

Personalized Mobile App Experience For a Large Healthcare System

Reimagining Loyalty for a Media and Entertainment Giant

a leading action sports footwear, apparel and accessories company achieves 3 million new loyalty members with Concentrix

Australian Agribusiness Reduces a Two-Hour Daily Task to Minutes

Leveraging Mobility to Drive Member Loyalty and Engagement

a leading baby product manufacturer improves customer support with Concentrix

a leading Canada-based financial services organization achieves faster support and reduced friction with Concentrix iX Hello™

a leading cloud services company boosts SaaS renewals and cuts churn with Concentrix

How a cloud technology leader leveraged our B2B lifecycle expertise to improve solution stickiness and win new revenue

Making Better Decisions With ML-Driven Inventory Management Tools

a leading converged media and telecommunications company achieves 92% customer satisfaction with Concentrix Messaging

a leading designer and marketer of FIA products achieves self-service analytics with Concentrix

Leading Fashion Retailer Doubles Membership for its Loyalty Program

Application Delivers Real-Time Vehicle Intelligence

Leading Freight Transportation Company Saves $1.4 Million

Leading Global Workforce Management Company - Customer Case Study

Custom ERP Integration Adds Value For the Nation’s Leading Grants Management Software Solution

API Enablement and Strategy For a Provider of Healthcare Engagement Solutions

HVAC Leader Builds Viable Roadmap to SAP S/4HANA

Leading Insurance Company - Customer Case Study

Leading IVF Clinic Leverages iOS App For Greater Accuracy

Leading Mobile Provider - Customer Case Study

Leading Mobile Telecom Brand Company improves customer support with Apple Business Chat and Concentrix

a next-generation managed security services provider accelerates partner collaboration with Concentrix and Salesforce Experience Cloud

Online Car Marketplace Optimizes eCommerce in the Cloud

Leading Online Marketing Solutions Service Providing Company - Customer Case Study

a leading pet supplies retailer enhances loyalty and customer experience with Concentrix

a leading regional specialty healthcare provider modernizes patient experience with Concentrix and Amazon Connect

a leading consumer packaged goods company boosts CX survey response rates with Concentrix

Manufacturer Expands Magento Functionality to Support Safety at Work

a leading satellite and internet provider improves customer experience with Concentrix Conversational AI

Telecom Solves Data Breach with API Security

Leading Telecommunications Company - Customer Case Study

Transport Authority Uses Co-Location to Deliver a Better App

Truck Manufacturer Drives Predictive Analytics with Alteryx

Leading US Broadband Company Goes Remote with Virtual Big Room Planning

How Concentrix dropped customer churn and achieved an unprecedented level of success with sales prioritization

Learners App Helps Improve Road Safety

Credit Card Company Creates a New Vision For the Customer Journey

Major American Franchisor Achieves Control Over Distributed Websites

Major Athletic Footwear Brand Company - Customer Case Study

Realizing the Benefits of a Major Cloud Vendor’s Subscriptions

Consumer Goods Company Achieves Error Reduction With Better User Experience Design

Apigee API Portal Streamlines Operations For Major Health Insurance Company

Healthcare Company Develops an Interactive Sales Application

Major Insurance Service Provider - Customer Case Study

Major League Baseball Team Scores Conversions With Salesforce Pardot

Major League Sports deepens fan engagement with Concentrix's global membership program

Engineering a B2B loyalty strategy for major life science manufacturer

RStudio Connect Provides Insights For Major Media Company

Loyalty Program Refresh For Major Shoe Retailer

Unlocking Deep Insights to Improve a Software Company’s Customer Experience

Major Telecom Company - Customer Case Study

Helping a Trucking Company Streamline Quoting with Salesforce App

Emergency Management Made Easier With Advanced Technology

Meat & Livestock Australia - Customer Case Study

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Medical Technologies Leader Integrates Data Security

a multi-national communications and media organization automates tax reporting with Concentrix and Alteryx

National Credit Card Provider increases testing consistency and product quality with Concentrix

National Insurance Provider Automates Commission Management With Salesforce

CMS Publishing Solution Creates Seamless Web Development

Specialty Retailer Climbs for Customer Insights Through Improved Analytics

Reducing Violence Against Women and Children through Inclusive CX

Estimated 20% Boost in Productivity For Not-For-Profit Organization

Not-for-Profit Utility Company - Customer Case Study

Upgrading Airport Experiences Globally With Priority Pass

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Positioning Public Transport at the Forefront of Innovation

Balancing Supply and Demand For a Smart Grid Integrator

Smartphone App Helps Customers Control Their Car

UK Government Agency streamlines research recruitment with Concentrix mobile clinical research solution

Staying Sharp Program Builds Pathways to Better Brain Health

a US-based fast-casual food chain boosts efficiency and profits with Concentrix’s Alexa voice ordering solution

Victoria Department of Transport - Customer Case Study

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Wayfinding App - Customer Case Study

WoodmenLife Leverages Next-Gen IVR to Enhance Customer Experience

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How one company ensured the trust and online safety for some of the metaverse’s most vulnerable users

Credit Card Issuer Gains 26 Percent ROI With Automation Framework

Humanitarian Organization Delivers Aid via Smartphone

a leading international airline improves the travel experience with Concentrix

a world’s leading enterprise legal services provider boosts Salesforce adoption and ROI with Concentrix

Logistics Company Redesigns IT System With Automation

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