Concentrix

Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, their staff delivers next generation customer experience and helps companies better connect with their customers. They create better business outcomes and differentiate their clients through Strategy +Talent + Technology. Concentrix provides services to clients in their key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.

Case Studies

Showing 146 Concentrix Customer Success Stories

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America’s Largest Healthcare Provider - Customer Case Study

Railway Company Improves Controls and Functionality With SAP

App Helps Drivers Get Roadside Assistance Quickly

API-First Approach For a Transportation and Logistics Company

Athletic Apparel Retailer Kicks Loyalty Into High Gear

Australia Oldest Bank - Customer Case Study

Australian Freight Business Surfaces Insights For Train Drivers

Using IoT to Reduce Anxiety at Large Event Venues

Empowering People with Hearing and Speech Disabilities

Bringing the Virtual Agent Experience to the Web

Axicorp Leverages Design Theory to Accelerate Client Onboarding Process

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BFSI Company Enhances Customer Experience With iOS Kiosk App

Simplifying the Cooking Experience with a Smart App

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Chemical Manufacturer Increases Salesforce Adoption

How a cloud computing company expanded its business and explored new partnerships with inside sales support and renewal solutions

How a crypto economy startup applied white glove support to help customers navigate new tax regulations

Custom Mobile App Automates International Calling Aboard Cruise Line

Sparking Customer Success for a Data Visualization Platform

DIRECTV Achieving a 5-Star App Store Rating

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Energy Giant Improves Efficiency With Job Processing Automation

Energy Company Revitalizes its Website Performance and Experience

Energy Queensland Leveraging an App to Encourage Better Safety

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How Fastly Made the Customer Experience as Great as Their Products

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How Fifth Third Bank modernized their VOC program, and the great success they achieved when they switched to ConcentrixCX

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Financial Services Organization Transforms Digital Experience For Long-Term Growth

Fortune 500 Company - Customer Case Study

Manufacturer Unlocks the Power of Personalization with Adobe

Global Coffee Company Redesigns its Drive-Thru Customer Experience

Global Communications Provider Saves $3 Million By Implementing a Data Lake

Global Convenience Store Launches Mobile Checkout to Reduce Shopper Friction

Voice Recognition Solutions Drives Improved Engagement

Automating Financial Planning For a Sharing Economy Pioneer

Global Financial Services Firm Builds Loyalty and Trust with CX North Star Journey Mapping

How a leading retailer got a digital-first makeover to better connect with customers, and gain guaranteed cost savings

How Concentrix sales helped a global software and services leader resolve high customer churn and open the way for innovation

Global Sporting Apparel Company - Customer Case Study

Global Sportswear Company Leverages Automated Testing

Tire Company Steers Big Data Analytics With SAP HANA

Innovative App Delivers OTC Medication Info Based on Symptoms

Content Management Streamlined for Healthcare Provider

How providing more channels and empowering self-service can improve the customer health care experience for partners

Heroku App Drives Customer Success For Media Company

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Housing Agency App Brings 50% Increase in Employee Productivity

HR Software Company Makes Sales Performance Management Accessible

Data-Driven Solution Leads to More Efficient, Comfortable Buildings

Connected Financial Planning for an Innovative Tech Company

International Agriculture Company Invents the Future of Farming

International Financial Services Group Grows its Digital Experience

Sales Planning Transformation For IT Software Company

Booking Experience Reimagined For an International Airline

Car Seller Invents a New Chat Application to Help Streamline Sales

Japanese Media Business Acquires DX Talent For a Cutting-Edge Future

Construction Giant Engineers On-Time, On-Budget Project Management

Healthcare Provider Moves Apps to IBM Cloud

Mobile App Engages Over 3 Million Active Users Each Week

Airline Reimagines and Rebuilds its Mobile Experience

Large Regional Bank - Customer Case Study

Shopping Experience Redefined With New App

Large Telco Achieves Higher-ROI Software Delivery

Largest Data Driven Organizations - Customer Case Study

Food Manufacturer Uses Intelligence Dashboard to Boost Efficiency

Mobile App is Improving Social Housing Through Personalization

Personalized Mobile App Experience For a Large Healthcare System

Reimagining Loyalty for a Media and Entertainment Giant

Over 3 Million Members Join a New Retail Loyalty Program

Leading Agribusiness Cultivates an API Strategy

Australian Agribusiness Reduces a Two-Hour Daily Task to Minutes

Leveraging Mobility to Drive Member Loyalty and Engagement

Leading Baby Product Manufacturer - Customer Case Study

Financial Services Company Defines an Experience For Apple Watch

How a cloud services company migrated from an on-prem to SaaS model, without sacrificing on-time renewal rates

How a cloud technology leader leveraged our B2B lifecycle expertise to improve solution stickiness and win new revenue

Making Better Decisions With ML-Driven Inventory Management Tools

How a leading telecommunications company underwent a digital transformation to better engage their highly mobile, tech-savvy customers

Leading Designer and Marketer of Fixed Indexed Annuity (FIA) Products - Customer Case Study

Leading Fashion Retailer Doubles Membership for its Loyalty Program

Application Delivers Real-Time Vehicle Intelligence

Leading Freight Transportation Company Saves $1.4 Million

Leading Global Workforce Management Company - Customer Case Study

Custom ERP Integration Adds Value For the Nation’s Leading Grants Management Software Solution

API Enablement and Strategy For a Provider of Healthcare Engagement Solutions

HVAC Leader Builds Viable Roadmap to SAP S/4HANA

Leading Insurance Company - Customer Case Study

Leading IVF Clinic Leverages iOS App For Greater Accuracy

Leading Mobile Provider - Customer Case Study

How a leading mobile telecom brand is using Apple Business Chat to build a stronger bond with its customers and improve its business results

Partner Portal Built on Salesforce Experience Cloud

Online Car Marketplace Optimizes eCommerce in the Cloud

Leading Online Marketing Solutions Service Providing Company - Customer Case Study

How a leading US pet supplier retailer turned to Catalyst to improve its loyalty program and customer experience for pet parents

How we helped this specialty healthcare provider leverage Amazon Connect to modernize its Patient Assistance Center

CX transformation is providing more channels and empowering self-service to improve the customer experience for retail partners

Manufacturer Expands Magento Functionality to Support Safety at Work

Enhancing the Customer Experience With Conversational AI

Telecom Solves Data Breach with API Security

Leading Telecommunications Company - Customer Case Study

Transport Authority Uses Co-Location to Deliver a Better App

Truck Manufacturer Drives Predictive Analytics with Alteryx

Leading US Broadband Company Goes Remote with Virtual Big Room Planning

How Concentrix dropped customer churn and achieved an unprecedented level of success with sales prioritization

Learners App Helps Improve Road Safety

Credit Card Company Creates a New Vision For the Customer Journey

Major American Franchisor Achieves Control Over Distributed Websites

Major Athletic Footwear Brand Company - Customer Case Study

Realizing the Benefits of a Major Cloud Vendor’s Subscriptions

Consumer Goods Company Achieves Error Reduction With Better User Experience Design

Apigee API Portal Streamlines Operations For Major Health Insurance Company

Healthcare Company Develops an Interactive Sales Application

Major Insurance Service Provider - Customer Case Study

Major League Baseball Team Scores Conversions With Salesforce Pardot

Major League Sports - Customer Case Study

Engineering a B2B loyalty strategy for major life science manufacturer

RStudio Connect Provides Insights For Major Media Company

Loyalty Program Refresh For Major Shoe Retailer

Unlocking Deep Insights to Improve a Software Company’s Customer Experience

Major Telecom Company - Customer Case Study

Helping a Trucking Company Streamline Quoting with Salesforce App

Emergency Management Made Easier With Advanced Technology

Meat & Livestock Australia - Customer Case Study

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Medical Technologies Leader Integrates Data Security

Multi-National Communications and Media Organization - Customer Case Study

National Credit Card Provider - Customer Case Study

National Insurance Provider Automates Commission Management With Salesforce

CMS Publishing Solution Creates Seamless Web Development

Specialty Retailer Climbs for Customer Insights Through Improved Analytics

Reducing Violence Against Women and Children through Inclusive CX

Nissan Evolves the Showroom Experience Through a User-Centric Approach

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Estimated 20% Boost in Productivity For Not-For-Profit Organization

Not-for-Profit Utility Company - Customer Case Study

Upgrading Airport Experiences Globally With Priority Pass

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Positioning Public Transport at the Forefront of Innovation

Balancing Supply and Demand For a Smart Grid Integrator

Smartphone App Helps Customers Control Their Car

Mobile Clinical Research Solution Transforms UK Government Agency

Staying Sharp Program Builds Pathways to Better Brain Health

How a popular US-based fast-casual food chain adopted a voice-enabled reorder experience for a more convenient CX

Victoria Department of Transport - Customer Case Study

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How a video game developer safeguarded virtual reality (VR) and metaverse experiences with a content trust and safety program

Wayfinding App - Customer Case Study

WoodmenLife Leverages Next-Gen IVR to Enhance Customer Experience

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How one company ensured the trust and online safety for some of the metaverse’s most vulnerable users

Credit Card Issuer Gains 26 Percent ROI With Automation Framework

Humanitarian Organization Delivers Aid via Smartphone

International Airline Rises to New Heights With Mobile App

Enterprise Legal Services Provider Revamps Salesforce Configuration

Logistics Company Redesigns IT System With Automation

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