Case Study: a cloud computing company achieves 190% SMB revenue growth with Concentrix inside sales and renewal solutions

How a cloud computing company expanded its business and explored new partnerships with inside sales support and renewal solutions

The cloud computing company partnered with Concentrix to expand its inside sales support and partner program for its SMB and emerging market customers. This initiative followed an initial successful two-year engagement where Concentrix had significantly exceeded revenue and conversion targets, and the client sought to build on that success to drive further growth.

Concentrix implemented a comprehensive end-to-end solution that included business development, new business sales, account management, and partner onboarding. This strategy streamlined processes and improved customer satisfaction. The results were substantial, with Concentrix driving a 190 percent increase in customer revenue in the SMB space since 2019, consistently achieving 105 percent of its revenue target, and successfully onboarding over 9,000 new partners with a 98 percent satisfaction score.