Case Study: American Transportation and Logistics Company achieves greater agility and lower costs with Concentrix's API-first approach

API-First Approach For a Transportation and Logistics Company

The client, an American transportation and logistics company, faced a challenge with its outdated electronic data interchange system for managing over 800 carrier partners. After receiving RFPs requiring modern API practices, its digital team realized it needed an API-first approach to compete. The company partnered with Concentrix to learn about API standards and productization.

Concentrix worked hand-in-hand with the client to define their API business domain and design intuitive, user-friendly interfaces. This shift reframed APIs as a digital business transformation tool, enabling the organization to solve tangible business problems. As a result, Concentrix helped the client retire its expensive value-added network and legacy EDI, significantly lowering mainframe expenses and saving costs.