Case Study: a multi-national communications and media organization automates tax reporting with Concentrix and Alteryx

Multi-National Communications and Media Organization - Customer Case Study

A multi-national communications and media organization faced significant inefficiencies in its tax department. With over 260,000 tax returns filed annually, the manual process led to bottlenecks, high employee workloads, and a high risk of error due to scattered data and reliance on individual tribal knowledge. The client mandated an automated solution, partnering with Concentrix to implement a workflow optimization.

Concentrix implemented the Alteryx data analytics platform to automate workflows and enable self-service analytics for the tax team. They provided extensive training and consulting on over 80 workstreams for more than 100 staff. The solution delivered over 500 hours of annual time savings, dramatically improved accuracy and reporting, and allowed the department to meet deadlines efficiently, increasing its visibility and employee satisfaction.