Case Study: a world’s leading enterprise legal services provider boosts Salesforce adoption and ROI with Concentrix

Enterprise Legal Services Provider Revamps Salesforce Configuration

A world's leading enterprise legal services provider was struggling with a long-standing Salesforce configuration suffering from low user adoption and poor data quality due to a lack of governance and dedicated admin resources. Seeking a rapid reboot during a time of internal transformation, the company engaged Concentrix to execute the project within a strict six-week timeframe.

Concentrix performed a two-week discovery phase and then led the reboot, translating functional requirements into a technical plan and securing stakeholder buy-in. The solution provided a significantly enhanced user experience, leading to a 500% increase in new tracked activities, a 300% increase in pipeline opportunities, and $128 million in new converted leads, all achieved within the desired timeline.