Case Study: National Credit Card Provider increases testing consistency and product quality with Concentrix

National Credit Card Provider - Customer Case Study

National Credit Card Provider worked with Concentrix after manual testing slowed delivery across merchant tools, expense reporting, and regulatory reporting products. The inconsistent build, release, and testing processes were driving higher development costs, defects, technical debt, and missed launch dates.

Concentrix implemented an open-source-based test framework, functional test automation, a continuous delivery pipeline, and agile processes tailored to each product area. As a result, National Credit Card Provider improved testing consistency, shortened test cycles, eliminated product defects, and automated end-to-end testing; on one product alone, Concentrix helped cut delivery costs by $800,000 in the first year and another $1.3 million in the second year.