Case Study: a major government housing provider improves tenant access to services with Concentrix custom mobile apps

Mobile App is Improving Social Housing Through Personalization

Concentrix worked with a largest government housing service provider that manages over 130,000 properties and needed a better way for tenants and prospective tenants to access critical housing information and services. The existing process was complicated and limited, making it difficult for people to make informed housing decisions and increasing the burden on staff handling routine requests.

Concentrix built custom native iOS and Android mobile apps, using a user-centered agile approach and AWS middleware to integrate core business systems securely and at scale. The apps enabled self-service 24/7, reduced manual administration, and improved the tenant experience, earning an average app store rating of 4.8 out of 5 and seeing strong uptake during the COVID-19 pandemic.