CipherHealth B2B Case Studies & Customer Successes

CipherHealth is the premier patient engagement company enabling superior engagement and care coordination across the continuum. As the proven healthcare technology partner, their suite of integrated solutions empower care providers to achieve the Quadruple Aim by reducing preventable readmissions, increasing CAHPS scores, improving labor utilization, and fostering patient and clinician engagement. They are a team of passionate innovators with a mission to improve patient outcomes and experiences.

Case Studies

Showing 65 CipherHealth Customer Success Stories

a 640-bed medical center in Mississippi saves $1M and lowers readmissions with CipherHealth’s Outreach Solutions

640-bed Medical Center in Mississippi

923 Bed Medical Campus reduces harm rates with CipherHealth's CipherRounds

923 Bed Medical Campus

Alacare Home Health & Hospice achieves 74% patient engagement with CipherHealth

Alacare Home Health & Hospice

Atlantic Health System Chilton Medical Center achieves 100% post-discharge outreach and faster intervention with CipherHealth Voice

Atlantic Health System Chilton Medical Center

Tania Cutone

Nursing Manager and Informaticist

Beaufort Memorial Hospital achieves 0% CHF readmission rate with CipherHealth Voice

Beaufort Memorial Hospital

a California-based FQHC increases appointment volume and closes care gaps with CipherHealth

California-based FQHC

Carilion Clinic improves patient rounding and reduces complaints with CipherHealth's CipherRounds

Carilion Clinic

Centegra - McHenry Hospital achieves 100% increase in HCAHPS survey responses with CipherHealth's Orchid

Centegra- McHenry Hospital

Chase Brexton Health Care improves post-discharge care delivery with CipherHealth automated patient outreach

Chase Brexton Health Care

Choptank Community Health reduces readmissions with CipherHealth automated outreach

Choptank Community Health

ChristianaCare reduces preventable harm with CipherHealth's CipherRounds

ChristianaCare

Community Health Network achieves 98% message deliverability with CipherHealth’s EHR Activation Gateway

Community Health Network

Community Health Network achieves a 32% reduction in readmission rate with CipherHealth

Community Health Network

Cone Health improves patient experience with CipherHealth's CipherRounds

Cone Health

Decatur Morgan Hospital achieves 13% better staff communication and 8% higher patient satisfaction with CipherHealth Voice

Decatur Morgan Hospital

Edgewood Place at the Village at Brookwood achieves a 27% reduction in post-discharge issues and an 87% reach rate with CipherHealth's Voice and Echo

Edgewood Place at the Village at Brookwood

Eskenazi Health decreases no-shows with CipherHealth Appointment Reminders

Eskenazi Health

EvergreenHealth improves urgent care patient experience and safety with CipherHealth CipherRounds

EvergreenHealth

Good Samaritan Hospital Medical Center achieves substantial HCAHPS improvements with CipherHealth's Orchid digital rounding solution

Good Samaritan Hospital Medical Center

a healthcare organization in the Pacific Northwest boosts HCAHPS scores with CipherHealth

Healthcare Organization in the Pacific Northwest

Henry Ford Hospital achieves improved nurse satisfaction and rounding efficiency with CipherHealth's Orchid

Henry Ford Hospital

Henry Ford Hospital improves nurse satisfaction with CipherHealth's digital rounding

Henry Ford Hospital

Henry Ford Health expands staff wellness rounding and improves frontline support with CipherHealth CipherRounds

Henry Ford Hospital

Hill Physicians Medical Group boosts preventive screening compliance with CipherHealth

Hill Physicians Medical Group

Indiana-based Pediatric Healthcare Network improves patient engagement with CipherHealth text outreach

Indiana-based Pediatric Healthcare Network

Intermountain Healthcare Reduces Readmissions with CipherHealth

Intermountain Healthcare

Intermountain Healthcare reduces readmissions with CipherHealth post-discharge follow-up

Intermountain Healthcare

Large Integrated Health System achieves 20% fewer readmissions with CipherHealth Voice patient outreach

Large Integrated Health System

Lutheran Medical Center achieves increased post-discharge engagement and 59% fewer medication questions with CipherHealth Echo

Lutheran Medical Center

Lutheran Medical Center achieves a 4% increase in patient satisfaction with CipherHealth Orchid and Voice

Lutheran Medical Center

Manhattan Endoscopy Center saves labor costs with CipherHealth automated patient outreach

Manhattan Endoscopy Center

Middlesex Hospital achieves 52% reduction in orthopedic readmissions with CipherHealth's Voice follow-up

MiddleSex Hospital

Middlesex Hospital reduces readmissions with CipherHealth's Post-Discharge Communications

MiddleSex Hospital

National Comprehensive Care Network achieves 92% reduction in post-discharge nursing hours and improved nurse satisfaction with CipherHealth Voice

National Comprehensive Care Network

National Comprehensive Care Network improves nurse satisfaction and post-discharge workflows with CipherHealth

National Comprehensive Care Network

National Health System achieves 30% higher patient reach and nearly $5M in savings with CipherHealth

National Health System

North Mississippi Medical Center - Tupelo reduces readmission rates by 25% with CipherHealth

North Mississippi Medical Center - Tupelo

Penn Medicine Home Health improves patient satisfaction with CipherHealth's CipherOutreach

Penn Medicine Home Health

Prisma Health Greenville Memorial Hospital boosts patient experience scores with CipherHealth CipherRounds

Prisma Health Greenville Memorial Hospital

Providence Health & Services achieves improved patient experience and a 2–4 point HCAHPS increase with CipherHealth Orchid

Providence Health & Services

Saint Clare's Health achieves 12% HCAHPS gains and 60% fewer grievances with CipherHealth's Orchid

Saint Clare's Health

Saint Clare’s Health improves patient experiences with CipherHealth CipherRounds

Saint Clare's Health

Seattle Children’s Hospital reduces pediatric readmissions with CipherHealth’s CipherOutreach

Seattle Children’s Hospital

Sentara Healthcare achieves 3.4x fewer 30-day readmissions with CipherHealth Voice automated follow-up

Sentara Healthcare

Sentara Healthcare achieves a 78% reduction in patient falls and an 85% reduction in fall-related injuries with CipherHealth's Orchid

Sentara Healthcare

Sentara Healthcare achieves #1 HCAHPS ranking and up to 8% score gains with CipherHealth's Orchid

Sentara Healthcare

Sentara Healthcare achieves 56% better issue resolution and 55% higher nurse satisfaction with CipherHealth's Orchid

Sentara Healthcare

Sentara Healthcare achieves lower readmissions with CipherHealth automated outreach

Sentara Healthcare

Sentara Healthcare reduces falls by 78% with CipherHealth CipherRounds

Sentara Healthcare

Sentara Healthcare achieves 55% increase in nurse satisfaction and 56% more effective issue resolution with CipherHealth Orchid

Sentara Healthcare

St. Joseph's Medical Center achieves major infection‑prevention compliance gains (60% CAUTI, 58% CLABSI; >90% sustained) with CipherHealth’s Orchid application

St. Joseph's Medical Center

Susan Ventura

Assistant Vice President for Nursing Quality

Sutter Independent Physicians achieves 7% higher patient satisfaction with CipherHealth CipherKiosk

Sutter Independent Physicians

UC Davis Medical Center improves HAPI assessment efficiency and data accuracy with CipherHealth CipherRounds

UC Davis Medical Center

UC Irvine Medical Center boosts patient engagement with CipherHealth Outreach Solutions

UC Irvine Medical Center

UCSF Health achieves 78% more cancer screenings with CipherHealth

UCSF Health

UCSF Health achieves $959K in BPCI savings with CipherHealth’s CipherOutreach

UCSF Health

Decatur Morgan Hospital improves ED patient satisfaction with CipherHealth Voice

UCSF Medical Center

United Regional Health Care System improves HCAHPS scores with CipherHealth's CipherRounds

United Regional Health Care System

United Regional Hospital achieves significant HCAHPS improvements with CipherHealth Orchid Inpatient Rounding

United Regional Hospital

University of Pennsylvania Home Care achieves a 16.3% readmissions decrease with CipherHealth's CipherOutreach

University of Pennsylvania Home Care

University of Pennsylvania Home Care achieves a 16.3% reduction in readmissions with CipherHealth Voice

University of Pennsylvania Home Care

University of Pennsylvania Home Care achieves 16.3% reduction in readmissions with CipherHealth Voice Episode Engagement

University of Pennsylvania Home Care

Upstate University Hospital reduces readmissions with CipherHealth

Upstate University Hospital

Wichita Falls Gastroenterology Associates reduces no-shows with CipherHealth CipherOutreach

Wichita Falls Gastroenterology Associates

Wichita Falls Gastroenterology Associates achieves 98% fewer no-shows and 13% higher appointment completion with CipherHealth Voice

Wichita Falls Gastroenterology Associates

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