CipherHealth B2B Case Studies & Customer Successes

CipherHealth is the premier patient engagement company enabling superior engagement and care coordination across the continuum. As the proven healthcare technology partner, their suite of integrated solutions empower care providers to achieve the Quadruple Aim by reducing preventable readmissions, increasing CAHPS scores, improving labor utilization, and fostering patient and clinician engagement. They are a team of passionate innovators with a mission to improve patient outcomes and experiences.

Case Studies

Showing 25 CipherHealth Customer Success Stories

Atlantic Health System Chilton Medical Center achieves 100% post-discharge outreach and faster intervention with CipherHealth Voice

Atlantic Health System Chilton Medical Center

Tania Cutone

Nursing Manager and Informaticist

Beaufort Memorial Hospital achieves 0% CHF readmission rate with CipherHealth Voice

Beaufort Memorial Hospital

Centegra - McHenry Hospital achieves 100% increase in HCAHPS survey responses with CipherHealth's Orchid

Centegra- McHenry Hospital

Decatur Morgan Hospital achieves 13% better staff communication and 8% higher patient satisfaction with CipherHealth Voice

Decatur Morgan Hospital

Edgewood Place at the Village at Brookwood achieves a 27% reduction in post-discharge issues and an 87% reach rate with CipherHealth's Voice and Echo

Edgewood Place at the Village at Brookwood

Good Samaritan Hospital Medical Center achieves substantial HCAHPS improvements with CipherHealth's Orchid digital rounding solution

Good Samaritan Hospital Medical Center

Henry Ford Hospital achieves improved nurse satisfaction and rounding efficiency with CipherHealth's Orchid

Henry Ford Hospital

Large Integrated Health System achieves 20% fewer readmissions with CipherHealth Voice patient outreach

Large Integrated Health System

Lutheran Medical Center achieves a 4% increase in patient satisfaction with CipherHealth Orchid and Voice

Lutheran Medical Center

Lutheran Medical Center achieves increased post-discharge engagement and 59% fewer medication questions with CipherHealth Echo

Lutheran Medical Center

Middlesex Hospital achieves 52% reduction in orthopedic readmissions with CipherHealth's Voice follow-up

MiddleSex Hospital

National Comprehensive Care Network achieves 92% reduction in post-discharge nursing hours and improved nurse satisfaction with CipherHealth Voice

National Comprehensive Care Network

Providence Health & Services achieves improved patient experience and a 2–4 point HCAHPS increase with CipherHealth Orchid

Providence Health & Services

Saint Clare's Health achieves 12% HCAHPS gains and 60% fewer grievances with CipherHealth's Orchid

Saint Clare's Health

Sentara Healthcare achieves 56% better issue resolution and 55% higher nurse satisfaction with CipherHealth's Orchid

Sentara Healthcare

Sentara Healthcare achieves #1 HCAHPS ranking and up to 8% score gains with CipherHealth's Orchid

Sentara Healthcare

Sentara Healthcare achieves a 78% reduction in patient falls and an 85% reduction in fall-related injuries with CipherHealth's Orchid

Sentara Healthcare

Sentara Healthcare achieves 3.4x fewer 30-day readmissions with CipherHealth Voice automated follow-up

Sentara Healthcare

Sentara Healthcare achieves 55% increase in nurse satisfaction and 56% more effective issue resolution with CipherHealth Orchid

Sentara Healthcare

St. Joseph's Medical Center achieves major infection‑prevention compliance gains (60% CAUTI, 58% CLABSI; >90% sustained) with CipherHealth’s Orchid application

St. Joseph's Medical Center

Susan Ventura

Assistant Vice President for Nursing Quality

UCSF Medical Center - Customer Case Study

UCSF Medical Center

United Regional Hospital achieves significant HCAHPS improvements with CipherHealth Orchid Inpatient Rounding

United Regional Hospital

University of Pennsylvania Home Care achieves a 16.3% reduction in readmissions with CipherHealth Voice

University of Pennsylvania Home Care

University of Pennsylvania Home Care achieves 16.3% reduction in readmissions with CipherHealth Voice Episode Engagement

University of Pennsylvania Home Care

Wichita Falls Gastroenterology Associates achieves 98% fewer no-shows and 13% higher appointment completion with CipherHealth Voice

Wichita Falls Gastroenterology Associates

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