Case Study: Sentara Healthcare achieves 55% increase in nurse satisfaction and 56% more effective issue resolution with CipherHealth Orchid

Orchid: Sentara Nurse Workflow Implementation of a 120-day Orchid pilot

Sentara Healthcare, a 160‑bed urban hospital, sought to advance the triple aim—improving patient experience, reducing costs, and managing population health—while also boosting staff satisfaction. To streamline nurse workflow and improve rounding, Sentara partnered with CipherHealth and deployed the Orchid nurse‑rounding solution in a 120‑day pilot.

CipherHealth’s Orchid standardized and tracked nurse rounds (2,655 rounds completed in the pilot), and Sentara’s surveys at 30 and 120 days showed 100% of categories improved: nurses reported being 56% more effective at resolving issues and 55% more satisfied with rounding, with all categories surpassing a 3.5/5 score by day 120. Based on these measurable gains, Sentara implemented Orchid system‑wide.

Sentara Healthcare