Case Study: Middlesex Hospital achieves 52% reduction in orthopedic readmissions with CipherHealth's Voice follow-up

Middlesex Orthopedic Readmissions Reducing readmissions with customized follow up

Middlesex Hospital, a 229‑bed academic hospital, needed to reduce excess total hip/knee arthroplasty (THA/TKA) readmissions after CMS began penalizing hospitals. To target the critical 30‑day post‑discharge period, Middlesex partnered with CipherHealth and implemented CipherHealth’s Voice post‑discharge follow‑up program for its orthopedic unit.

CipherHealth’s Voice made scheduled follow‑up calls to patients, routed concerning responses to nurses for callbacks, and surfaced trends used to improve discharge education and processes. Over six months Voice reached 95% of 304 patients attempted and was associated with a 52% reduction in orthopedic readmissions (pre: 5.2 vs post: 2.5).

MiddleSex Hospital