Case Study: National Comprehensive Care Network achieves 92% reduction in post-discharge nursing hours and improved nurse satisfaction with CipherHealth Voice

Increased Nurse Satisfaction with Patient Follow Up Pre- and Post-Implementation at For-Profit Healthcare Network

National Comprehensive Care Network, a large for‑profit healthcare system with hundreds of facilities, faced inconsistent, overlapping manual post‑discharge outreach that strained nursing resources and limited their ability to improve CAHPS scores and patient follow‑up workflows. To address this, the network engaged CipherHealth and implemented its Voice Post‑Discharge Follow Up solution to create standardized touchpoints for 100% of discharged patients.

CipherHealth’s Voice automated outreach and triage reduced the network’s estimated nursing hours for follow‑up from 22,041 to 1,791 (a 92% reduction), reached 165,210 patients, and achieved a median time to resolve issues of 7 hours. Three months after go‑live staff were 40% more likely to report a clear follow‑up process and a 40% increase in the ability to track post‑discharge concerns, with an overall positive impact on workflow and issue resolution.

National Comprehensive Care Network