Case Study: Good Samaritan Hospital Medical Center achieves substantial HCAHPS improvements with CipherHealth's Orchid digital rounding solution

Orchid: Substantial HCAHPS Improvement Pinpointing opportunity areas with digital rounding

Good Samaritan Hospital Medical Center, a 215‑bed urban hospital in the SCL Health system, needed more specific, timely insight into patient dissatisfaction beyond periodic HCAHPS scores. To pinpoint and prioritize improvement areas, the hospital worked with CipherHealth and deployed its Orchid digital rounding solution for nurse rounding across Med/Surg, Telemetry and OB units.

CipherHealth’s Orchid used customized rounding scripts and real‑time analytics to identify Pain Management and Hospital Environment as priority issues and guide workflow changes. After full deployment, CipherHealth-supported rounds (3,489 rounds covering 2,083 patients) produced measurable gains: Responsiveness of Staff +10% (70.5→77.5), Pain Management +6% (68.5→72.6), Hospital Environment +5% (91.5→96.1), Quietness +7%, and Recommend Hospital +4%.

Good Samaritan Hospital Medical Center