Case Study: Beaufort Memorial Hospital achieves 0% CHF readmission rate with CipherHealth Voice

Beaufort Memorial CHF Patients Steady drop in readmissions rates after Voice calls

Beaufort Memorial Hospital, a 194-bed suburban hospital, needed to reduce 30-day readmissions for congestive heart failure (CHF) patients and improve tracking of patients after discharge to avoid CMS reimbursement penalties. To address this challenge, the hospital partnered with CipherHealth and implemented its Voice: CHF follow-up call solution.

CipherHealth’s Voice was added to Beaufort Memorial’s existing Bridge to Home program to deliver consistent, customizable post-discharge calls that asked about weight, diet, and overall health and alerted care coordinators when issues arose for rapid intervention. Within six months, CipherHealth’s Voice achieved an 89% reach rate, a median follow-up time of 30 minutes (often under one hour), and helped drive CHF all-cause and primary readmission rates to 0.0%.

Beaufort Memorial Hospital