Case Study: Atlantic Health System Chilton Medical Center achieves 100% post-discharge outreach and faster intervention with CipherHealth Voice

Atlantic Health System Chilton Medical Center - Customer Case Study

Atlantic Health System Chilton Medical Center, a 260‑bed acute care hospital in Pompton Plains, NJ, faced difficulty consistently following up with discharged patients and collecting standardized data to prevent readmissions. Nurses were overburdened by manual calls and paper‑based surveys, so Chilton engaged CipherHealth and its Voice follow‑up call platform to scale outreach and capture actionable post‑discharge data.

CipherHealth deployed Voice with customized nurse‑voiced scripts and integrated analytics, automating calls and escalating clinical or service issues to providers for follow‑up. The solution enabled outreach to 100% of patients within 24–48 hours, eliminated call backlogs, triggered provider contact within 48 hours for identified issues, and provided real‑time reporting that freed nurses for bedside care and improved monitoring to reduce readmission risk.

Atlantic Health System Chilton Medical Center

Tania Cutone

Nursing Manager and Informaticist