Case Study: Decatur Morgan Hospital improves ED patient satisfaction with CipherHealth Voice

UCSF Medical Center - Customer Case Study

Decatur Morgan Hospital, a 273-bed suburban hospital, sought to improve its emergency department patient experience and satisfaction scores, particularly in communication and staff courtesy, due to impending CMS reimbursement changes. To address this challenge, they partnered with CipherHealth to implement its Voice solution for post-discharge follow-up.

CipherHealth's solution involved deploying targeted outreach calls to 100% of ED-discharged patients, closing communication gaps and providing real-time data. This program by CipherHealth led to significant, measurable improvements, including a 13% increase in communication with staff and an 8% improvement in overall patient satisfaction.

UCSF Medical Center