Case Study: University of Pennsylvania Home Care achieves a 16.3% reduction in readmissions with CipherHealth Voice

University Of Pennsylvania Home Care - Customer Case Study

University of Pennsylvania Home Care’s Caring Way Program—focused on specialized palliative care—faced high readmission rates driven by patients misunderstanding discharge instructions and reduced weekend field coverage. To add a consistent post-visit touchpoint, UPenn Home Care partnered with CipherHealth to deploy its Voice automated care calls.

CipherHealth’s Voice solution automatically called Caring Way patients multiple times during their episodes to identify those at risk and triage reported issues to home health staff for prompt resolution. Four months after implementation, readmissions for Caring Way patients dropped 16.3%; CipherHealth’s calls uncovered 438 identifiable issues and helped 186 patients with urgent concerns, contributing to a measurable reduction in avoidable readmissions.

University of Pennsylvania Home Care