Atlassian Jira Service Desk B2B Case Studies & Customer Successes

Jira Service Desk is easy to use, simple to setup, and has everything you need for IT support and customer service. It can manage all your email and support requests in one place, and never miss a Service Level Agreement with automated alerts.

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Atlassian Jira Service Desk B2B Case Studies & Customer Successes

Case Studies

AppDynamics achieves cross-team transparency and improved uptime with Atlassian Jira Service Desk

BAE Systems achieves rapid service-management overhaul and $600K first-year savings with Atlassian Jira Service Desk

Best Doctors achieves faster, SOC2-compliant change management with Atlassian Jira Service Desk

BUENO Optimizes Building Systems with Atlassian

CSIRO (Australia’s national science agency) boosts service efficiency — doubles library throughput and cuts email by up to 30% — with Atlassian Jira Service Desk

Defense Media Activity achieves 39% IT productivity gains and 10% customer satisfaction increase with Atlassian Jira Service Desk

Escapia achieves company-wide collaboration and streamlined support with Atlassian Jira Service Desk

Friday Media Group achieves increased efficiency and transparency with Atlassian Jira Service Desk

Global Healthcare Exchange (GHX) achieves secure, standardized agile development and improved productivity with Atlassian Jira Service Desk

Halogenics achieves two-thirds lower helpdesk costs and faster integrated support with Atlassian Jira Service Desk

Hayneedle achieves 33% efficiency gain and improved visibility with Atlassian Jira Service Desk

JAMF Software achieves faster releases and improved code quality with Atlassian Jira Service Desk

Kabbage achieves unified communication and faster collaboration with Atlassian Jira Service Desk

MagView fights cancer with Jira Service Desk, Jira Software, and Hipchat

Museum of Applied Arts and Sciences achieves streamlined exhibition operations and visitor support with Atlassian Jira Service Desk

O.C. Tanner achieves 36% increase in velocity and improved Dev and Ops collaboration with Atlassian Jira Service Desk

OceanX achieves daily releases and greater efficiency with Atlassian Jira Service Desk

Oscar Insurance achieves streamlined, HIPAA-compliant customer service and DevOps automation with Atlassian Jira Service Desk

Publicis.Sapient achieves rapid scaling and full ROI in 2.5 months with Atlassian Jira Service Desk

Puppet Labs, Inc. achieves 67% faster ticket resolution with Atlassian Jira Service Desk

The sky's the limit with Skyscanner and JIRA Service Desk

Sotheby's achieves faster, more efficient artwork moves with Atlassian Jira Service Desk

SourceOne achieves agile, efficient software development with Atlassian Jira Service Desk

Spotify's IT team supports the company's hypergrowth with Atlassian

The Telegraph Media Group achieves 66% faster resolution and 140% higher customer satisfaction with Atlassian Jira Service Desk

Twitter reduces its support email volume by 80% with JIRA Service Desk

Vistaprint combines 20 services into one using JIRA Service Desk

VSCO scales collaboration and cuts maintenance overhead with Atlassian Jira Service Desk

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