Case Study: Sotheby's achieves faster, more efficient artwork moves with Atlassian Jira Service Desk

Sotheby's moves artwork more efficiently with Atlassian

Sotheby's, the world's largest art business and the oldest publicly traded company on the NYSE with 90 locations in 40 countries, faced a complex logistics challenge: coordinating galleries, auctions, and the secure movement of tens of thousands of artworks across global sites. Ensuring timely, reliable transfers for high-value pieces required a streamlined way to manage service requests and track work across teams.

Sotheby's Facilities team deployed Jira Service Desk (alongside Jira Software, Confluence and Bitbucket) to manage and track service requests; the intuitive interface made adoption easy—“If you can use Facebook, you can use Jira Service Desk,” says Nathan Smith, senior manager of business systems. The result: faster, more efficient artwork moves and smoother coordination for galleries and auction events.

Sotheby's

Nathan Smith

Senior Manager of Business Systems