Case Study: Kabbage achieves unified communication and faster collaboration with Atlassian Jira Service Desk

Kabbage, Inc - Customer Case Study

Kabbage is a fintech and data platform that provides automated, real-time funding to small businesses and serves over 90,000 customers. Rapid growth (350+ employees by 2016) left the company using many disparate tools, causing fragmented communication and inefficient cross-department workflows.

Kabbage standardized on Atlassian — Hipchat, Confluence, Jira Software, Jira Service Desk, Bitbucket, and Bamboo — making Confluence the single source of truth, using Hipchat for announcements and culture, Jira for project tracking, and Bitbucket/Bamboo for continuous deployment. The integrated platform improved productivity and transparency, enabled six daily releases, streamlined partner collaboration with a separate Confluence instance, and unified internal and external communication to accelerate innovation and growth.

Kabbage

Danny Baute

Head of IT Services