Atlassian Jira Service Desk
28 Case Studies
Case Study: Publicis.Sapient achieves rapid scaling and full ROI in 2.5 months with Atlassian Jira Service Desk
A Atlassian Jira Service Desk Case Study
Scaling a Digital Agency with the Atlassian Stack
Publicis.Sapient is a global digital transformation agency (23,000+ employees in 100 offices) that builds customer-centric experiences for clients like Lufthansa and Cadillac. Rapid user growth (2–3x annually) and highly customized projects exposed the limits of legacy, one-size-fits-all systems, leaving teams and clients confused and slowing delivery.
They built DOJO, a catalog of preconfigured Atlassian-based bundles (Jira Service Desk, Jira Software, Confluence, Bitbucket, Hipchat, Jira Core) and an easy portal with SLAs, automating project provisioning so teams get a ready workspace in 30–60 seconds. The platform now supports ~19,000 users, 1.5 million issues and 1.2 million pages, launches 60–70 project environments monthly, and delivered full ROI in just 2.5 months while improving speed, visibility, and customer service.
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Publicis.Sapient
Armin Mayrhofer
Product Manager