Case Study: Hayneedle achieves 33% efficiency gain and improved visibility with Atlassian Jira Service Desk

Hayneedle cultivates efficiency across the enterprise by standardizing on Atlassian

Hayneedle, a leading online retailer of indoor and outdoor home furnishings founded in 2002 with more than 500 employees, needed a unified platform to manage agile workflows. Its IT team had been juggling disparate tools—HP PPM, Rally, Cisco Jabber—and suffered from poor integration, inconsistent UIs, and limited flexibility, which constrained support for the growing e-commerce business.

Hayneedle standardized on Atlassian (Jira Software, Jira Service Desk, Confluence, Hipchat, Bitbucket, Bamboo), engaged Atlassian Expert Fringe Technology to accelerate adoption, and rolled the tools out to more than 20 teams—from Site Merchandising and HR to Customer Care and Development. Within 14 months the company migrated many teams from legacy systems, gaining roughly 33% greater efficiency, better visibility, higher morale, and streamlined service requests and development workflows.

Hayneedle

Brian Gress

Director of IT Systems & Governance