Case Study: SourceOne achieves agile, efficient software development with Atlassian Jira Service Desk

SourceOne develops state-of-the-art energy management software with Atlassian

SourceOne, a division of Veolia North America in Boston, builds cloud-based energy and utility management software for property owners. A 16-person distributed team needed to make its development process more agile and transparent—existing Jira and Crowd setups weren’t integrated, and workflows lacked efficiency.

The team migrated to the full Atlassian stack—adding Confluence, Bitbucket Server, Fisheye, Crucible, Bamboo, HipChat, Jira Service Desk and marketplace add‑ons—integrating tools to automate notifications, manage requests, and support large repositories. The result was a quick migration, improved collaboration, transparency and agility, wider adoption across Metering and Finance teams, and measurable gains in development efficiency and product growth.

SourceOne

Philip Portnoy

Head of Business Solutions Software Development