Case Study: BUENO optimizes building systems and maintenance with Atlassian Jira Service Desk

BUENO Optimizes Building Systems with Atlassian

BUENO, a Sydney-based engineering services company, helps large facilities optimize building systems using analytics software. As it scaled, the team wanted a more efficient way to track building faults, maintenance issues, and internal work, and it turned to Atlassian Jira Service Desk alongside Jira, Bitbucket, and Confluence to improve those processes.

Atlassian Jira Service Desk helped BUENO integrate its analytics engine so faults automatically created tickets, notified the right team, and tracked the entire resolution workflow from detection to fix. The result was better coordination, faster maintenance, and stronger reporting: BUENO says it can redirect 80% of maintenance hours and resources toward preventing costly callouts, improving comfort, and boosting sustainability.

Bueno

Leon Wurfel

Founder and Managing Director