Case Study: AppDynamics achieves cross-team transparency and improved uptime with Atlassian Jira Service Desk

How AppDynamics transformed from a siloed startup to a team of teams

AppDynamics, a San Francisco–based application performance company that grew to roughly 1,500–2,000 employees, faced growing pains as its original “startup within a startup” teams became siloed. Rapid headcount growth and legacy ad-hoc processes made cross-team visibility and standardized support difficult, so the team managing Jira was tasked with de-siloing information and creating a more open, scalable culture.

The team deployed Atlassian’s suite—Jira Service Desk, Jira Software, Confluence and a Data Center migration—standardizing workflows, providing training, building a product-intake portal, and automating environment provisioning. As a result they scaled service desk usage across nine additional teams, cut infrastructure crashes from daily to twice a year, increased uptime and transparency, and freed engineering time to focus on growth and support.

AppDynamics

Jeff Tillett

Senior Build and Release Engineering Manager