Case Study: JAMF Software achieves faster releases and improved code quality with Atlassian Jira Service Desk

Atlassian fuels DevOps culture at JAMF Software

JAMF Software, a Minneapolis-based company that builds enterprise management software for Apple devices used by more than 7,000 customers to manage 5.5 million devices, scaled rapidly—from 165 to 505 employees—while doubling its engineering team. Despite fast coding, the company suffered slow build and testing cycles and needed stronger processes and tools to enable continuous delivery.

JAMF adopted a DevOps culture and Atlassian tools—Git with Bitbucket Server, Bamboo for builds, Jira Software and Jira Service Desk, integrated with HipChat and Confluence—to automate workflows and improve collaboration. The new toolchain increased transparency, improved code quality, shortened release cycles, and enabled faster delivery of software to customers.

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Jonathan Fretheim

Sr. Software Engineer