Case Study: Escapia achieves company-wide collaboration and streamlined support with Atlassian Jira Service Desk

Market leader HomeAway standardizes on Atlassian to drive business

HomeAway, a market-leading vacation rental marketplace with over one million paid listings in 190 countries and 2,000+ employees headquartered in Austin, TX, needed a unified solution to track and manage software development, improve collaboration across distributed teams, and ensure top-notch customer support.

HomeAway adopted Confluence in 2008 and, with Praecipio Consulting, migrated from Rally to Jira (plus Jira Service Desk, Portfolio for Jira and HipChat), achieving 93% Jira and 90% Confluence adoption. The tools now support development, customer service, network operations, IT PMO, sales, HR and finance workflows—enabling real-time issue tracking, cross-team collaboration and centralized planning—while saving over $250,000 annually in licensing and touching 100% of the company.

Escapia

Michael Kuhl

Senior IT Operations Manager