Case Study: Best Doctors achieves faster, SOC2-compliant change management with Atlassian Jira Service Desk

Best Doctors transforms change management with Jira Service Desk

Best Doctors, a Boston-based healthcare provider that connects nearly 30 million members with expert second opinions, faced slow and error-prone change management. Approval requests frequently stalled in "Waiting for Approval," emailed notifications were missed, and there was concern PHI could inadvertently enter the system—putting compliance and responsiveness at risk.

To fix this, Best Doctors deployed Mobility for Jira with Jira Service Desk and enabled MobileIron so staff could receive mobile alerts and approve changes securely from their devices. The result: higher Jira Service Desk adoption, far fewer approval exceptions, and successful SOC2 Type 2 and customer audits—making change management faster, more secure, and more agile.

Best Doctors