Case Study: O.C. Tanner achieves 36% increase in velocity and improved Dev and Ops collaboration with Atlassian Jira Service Desk

How OC Tanner Goes Agile With JIRA Service Desk

O.C. Tanner is a Salt Lake City–based employee recognition technology company serving thousands of clients in 150 countries. About 10% of its staff work in IT, but chronic friction between development and operations led to missed deadlines, short-term fixes and growing technical debt.

The company adopted agile across both teams—using a shared agile board and bringing operations into standups, grooming and planning—and integrated Jira Service Desk with Jira Software to unify tickets, estimates and sprint planning. The result was stronger collaboration, better communication and continuous improvement, with a 36% increase in average velocity after four sprints.

OC Tanner

Amy Knapp

Director of Service Delivery