Case Study: Museum of Applied Arts and Sciences achieves streamlined exhibition operations and visitor support with Atlassian Jira Service Desk

Powerhouse Museum runs on Atlassian

The Museum of Applied Arts and Sciences (MAAS) in Sydney — which runs the Powerhouse Museum, Sydney Observatory and the Discovery Centre — struggled to plan and coordinate public programs and exhibitions across many teams while operating under tightly managed government resources. Before Atlassian, MAAS relied on email and scattered Google/Word docs, making project tracking, collaboration and risk management cumbersome.

MAAS adopted Atlassian tools: Confluence as an intranet and briefing hub, Jira to track projects, assets and interactive-exhibit status, Hipchat for team conversations tied to tickets, and Jira Service Desk for visitor inquiries. The integrated platform created a single source of truth, improved coordination and risk control, sped issue resolution, and helped the museum run more effectively so it can deliver more exhibitions and programs.

Museum of Applied Arts and Sciences

Dan Collins

CTO & Head of Digital and Media