Case Study: VistaPrint achieves streamlined service management with Atlassian Jira Service Desk

Vistaprint combines 20 services into one using JIRA Service Desk

VistaPrint, a global retailer of customized promotional products with 4,600+ employees across 22 offices and multiple manufacturing sites, needed a better service desk system. Its old support tool was outdated, hard to customize, and difficult for employees to use, causing users to bypass the process and making it harder to manage 4,000+ monthly tickets.

Atlassian Jira Service Desk helped VistaPrint replace and consolidate more than 20 services into one system. The rollout went from 2 to 22 locations in 5 weeks, delivered strong user adoption, and improved visibility, reporting, and ticket handling. VistaPrint reported a quick return on investment, with full deployment in two months and faster, more efficient request resolution.

VistaPrint

Gen Kallos

Associate Director of Operational Improvement