Case Study: Global Healthcare Exchange (GHX) achieves secure, standardized agile development and improved productivity with Atlassian Jira Service Desk

Global Health Exchange standardizes on Atlassian for secure, agile development

Global Healthcare Exchange (GHX) is a San Francisco–based company that connects hospitals and suppliers through a cloud-based trading exchange to lower costs and improve operational efficiency. In 2014 GHX set out to adopt Git and agile practices across its 70+ engineering team but needed tooling that met strict security and regulatory requirements—Git alone lacked the user-management protections they required, and public-hosted services were unacceptable because code had to remain behind the firewall.

GHX standardized on Atlassian, deploying Bitbucket Server for secure source control (branch permissions, merge checks), Jira Software for workflow and release tracking, Bamboo for CI, Confluence for documentation and collaboration, and Jira Service Desk for cross-team service management, with training and integration support from partner cPrime. The integrated toolchain moved the engineering organization toward continuous integration, improved processes and productivity, broadened company-wide collaboration and service workflows, and gave administrators the security controls needed to meet industry regulations.

Global Healthcare Exchange GHX

Michael Johnson

Head of the Change and Release Management Groups