West Corporation B2B Case Studies & Customer Successes

West Corporation is a global provider of technology-enabled communication services. West helps manage or support essential enterprise communications with services that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services. For over 25 years, West has provided reliable, high-quality, voice and data services. West serves clients in a variety of industries including telecommunications, retail, financial services, public safety, technology and healthcare. West has a global organization with sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America.

Case Studies

Showing 31 West Corporation Customer Success Stories

Alegent Health Achieves 26% Higher Monthly Collections with West Corporation Automated Payment Reminders

Alegent Health

Eric Mooss

Administrator of Specialty Care

Annapolis OB-GYN improves patient communications and collections with West Corporation automated messaging

Annapolis OB-GYN

Ruth Malinich

Scheduling/Credentialing Coordinator

Baton Rouge General achieves higher patient response with West Corporation text messaging

Baton Rouge General

Jeremy Rogers

Division Director

Cardiology of Virginia reduces expenses and no-shows with West Corporation’s TeleVox

Cardiology of Virginia

Janis Rosenburg

Business and Communications Director

Comprehensive Orthopedics & Sports Medicine reduces no-shows and staff time with West Corporation's TeleVox Solutions

Comprehensive Orthopedics & Sports Medicine

Bryce West

Practice Manager

Creekwood Orthodontics Achieves Practice Growth with West Corporation's TeleVox Solutions

Creekwood Orthodontics

John A. Dorsch

Owner

Crovetti Orthopaedics & Sports Medicine boosts collections and cuts no-shows with West Corporation automated notifications

Crovetti Orthopaedics & Sports Medicine

Carmen Goodwin

Billing and Collections Manager

Dothan OB/GYN reduces no-shows with West Corporation's automated appointment reminders

Dothan OB/GYN

Cindy Whiddon

Practice Administrator

Dr. John Sutter saves time and reduces no-shows with West Corporation automated reminders

Dr John Sutter

John Sutter

Dr John Sutter

Drs. Dunn and Savastano achieve greener, more efficient patient communication with West Corporation

Drs. Dunn and Savastano

Brenda Cooper

Financial Coordinator

Elman Retina Group improves appointment reminders and reduces labor costs with West Corporation

Elman Retina Group

Elene Aiken

Practice Administrator

Fairmont Rehabilitation increases visits, revenue, and productivity with West Corporation

Fairmont Rehabilitation

Lucas Davis

Director

Healthcare Partners improves patient satisfaction with West Corporation's TeleVox Surveys

Healthcare Partners

High Desert Medical Group increases patient feedback with West Corporation surveys

High Desert Medical Group

Deana Rivas

NextGen Development Specialist

Howard University reduces no-shows and labor costs with West Corporation TeleVox Appointment Reminders

Howard University

Valencia Freeman

Manager

Mountain View Medical Group reduces past due letter costs with West voice notifications

Mountain View Medical Group

MU Health Care increases collections with West Corporation’s TeleVox Payment Reminders

MU Health Care

Cheryl Hopson

Supervisor

Northeast Ohio Eye Surgeons increases recall conversions with West Corporation automated messaging

Northeast Ohio Eye Surgeons

Michelle Hawkins

Office Manager

Northeastern OB-GYN increases mammogram appointments with West Corporation automated outreach

Northeastern OB-GYN

Ochsner Medical Center boosts colorectal screening rates with West Corporation outreach

Ochsner Medical Center

Stacie Falati

RN Director of the Endoscopy Department

Pikes Peak Cardiology reduces no-shows with West Corporation's automated outreach

Pikes Peak Cardiology

Kari Satrom

Front Office Manager

Premier Diagnostic Center reduces no-shows and automates patient notifications with West Corporation

Premier Diagnostic Center

Ken Zito

Administrator

Pritchard Orthodontics boosts web traffic and conversions with West Corporation’s TeleVox Website Design

Pritchard Orthodontics

Aly Lawson

Marketing Manager

Saint Barnabas Ambulatory Care Center Increases Bone Density Testing with West Corporation

Saint Barnabas Ambulatory Care Center

Scottsdale Medical Imaging boosts mammogram appointments and revenue with West Notifications

Scottsdale Medical Imaging

Jay Bonner

Contact Center Director

Sentara Healthcare achieves 26% patient response rates with West Corporation automated notifications

Sentara Healthcare

Rosemary Parkinson

Senior Information Analytics Specialist

Stanford Health Care boosts patient text opt-ins with West Corporation’s TeleVox Solutions

Stanford Health Care

United Regional reduces no-shows and boosts collections with West Corporation automated notifications

United Regional

Taraq Mazher

Director, Scheduling and Registration

University of Pittsburgh Medical Center boosts collections with West Corporation's TeleVox Payment Reminders

University of Pittsburgh Medical Center

Diane Allen

Project Manager, Patient Business Services

Willow Bend Pediatrics increases well visits with West Corporation

Willow Bend Pediatrics

Shelly Abercrombie