West Corporation B2B Case Studies & Customer Successes

West Corporation is a global provider of technology-enabled communication services. West helps manage or support essential enterprise communications with services that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services. For over 25 years, West has provided reliable, high-quality, voice and data services. West serves clients in a variety of industries including telecommunications, retail, financial services, public safety, technology and healthcare. West has a global organization with sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America.

Case Studies

Showing 31 West Corporation Customer Success Stories

Alegent Health Improves Collections by Automating Payment Reminders

Alegent Health

Eric Mooss

Administrator of Specialty Care

Annapolis OB-GYN Delivers Patient Communications with Automated Messaging

Annapolis OB-GYN

Ruth Malinich

Scheduling/Credentialing Coordinator

Text Messaging Drives Patient Response for Baton Rouge General

Baton Rouge General

Jeremy Rogers

Division Director

Cardiology of VA Reduces Expenses and Decreases No-Shows with TeleVox

Cardiology of Virginia

Janis Rosenburg

Business and Communications Director

Comprehensive Orthopedics Reduces No-Shows and Staff Time

Comprehensive Orthopedics & Sports Medicine

Bryce West

Practice Manager

Creekwood Orthodontics - Customer Case Study

Creekwood Orthodontics

John A. Dorsch

Owner

Crovetti Orthopaedics & Sports Medicine Benefits From Automated Notifications

Crovetti Orthopaedics & Sports Medicine

Carmen Goodwin

Billing and Collections Manager

Dothan OB/GYN Gets Personal with Automated Appointment Reminders

Dothan OB/GYN

Cindy Whiddon

Practice Administrator

Dr. John Sutter Saves on Time, Labor and Mailings with Automated Reminders

Dr John Sutter

John Sutter

Dr John Sutter

Going Green with Efficient Communication

Drs. Dunn and Savastano

Brenda Cooper

Financial Coordinator

Elman Retina Group Returns to West for Outstanding Customer Service

Elman Retina Group

Elene Aiken

Practice Administrator

Fairmont Rehabilitation Center Increases Visits, Revenue and Productivity

Fairmont Rehabilitation

Lucas Davis

Director

HealthCare Partners - Customer Case Study

Healthcare Partners

High Desert Medical Group Increases Feedback with Patient Surveys

High Desert Medical Group

Deana Rivas

NextGen Development Specialist

Automated Appointment Reminders Reduce No-Shows and Labor Costs

Howard University

Valencia Freeman

Manager

Reducing Outreach Costs for Past Due Accounts

Mountain View Medical Group

MU Health Care Increases Collections with Automated Reminders

MU Health Care

Cheryl Hopson

Supervisor

Northeast Ohio Eye Surgeons Increases Recalls with Automated Messaging

Northeast Ohio Eye Surgeons

Michelle Hawkins

Office Manager

OB-GYN Practice Increases Mammograms with Automated Outreach

Northeastern OB-GYN

Ochsner Improves Colorectal Test Screening Rates through West Outreach

Ochsner Medical Center

Stacie Falati

RN Director of the Endoscopy Department

Pikes Peak Cardiology Reduces No-Shows with Automated Outreach

Pikes Peak Cardiology

Kari Satrom

Front Office Manager

Premier Diagnostic Center Automates Notifications for Patient Preparedness

Premier Diagnostic Center

Ken Zito

Administrator

Increasing Web Traffic and Conversions

Pritchard Orthodontics

Aly Lawson

Marketing Manager

Saint Barnabas Ambulatory Care Center Increases Bone Density Testing

Saint Barnabas Ambulatory Care Center

Scottsdale Medical Imaging Makes Patients for Life with West Notifications

Scottsdale Medical Imaging

Jay Bonner

Contact Center Director

Sentara Healthcare Uses Automated Notifications to Address Preventive Needs

Sentara Healthcare

Rosemary Parkinson

Senior Information Analytics Specialist

Stanford Health Care - Customer Case Study

Stanford Health Care

United Regional Confirms, Retains and Collects through Automated Notifications

United Regional

Taraq Mazher

Director, Scheduling and Registration

UPMC Automates Payment Reminders to Transform Collections Process

University of Pittsburgh Medical Center

Diane Allen

Project Manager, Patient Business Services

Willow Bend Pediatrics Increases Well Visits Through Recall Outreach

Willow Bend Pediatrics

Shelly Abercrombie

Office Manager

Zimm Cataract & Laser Center Engages Patients Through On-Hold Messaging

Zimm Cataract & Laser Center

Charlene Deufel

Medical Secretary

No matching case studies

Featured Companies

Electric Villages

8 Case Studies

Squishymedia

12 Case Studies

Wpromote

86 Case Studies