Case Study: Comprehensive Orthopedics & Sports Medicine reduces no-shows and staff time with West Corporation's TeleVox Solutions

Comprehensive Orthopedics Reduces No-Shows and Staff Time

Comprehensive Orthopedics & Sports Medicine, a Salt Lake City practice, was struggling with the time and cost of manual appointment reminder calls, which pulled two staff members away from other work and contributed to missed appointments. The practice also wanted to reduce no-shows and improve overall efficiency. West Corporation’s TeleVox Solutions was used to address these challenges.

West Corporation implemented an automated appointment reminder solution from TeleVox that delivered personalized calls with confirmation and rescheduling options. The result was a reallocation of about $1,000 in monthly staff labor expense and an estimated 50% reduction in patient no-shows. The practice also improved live-answer rates by moving reminders to the evening and planned to expand into email, text, and payment reminder communications.

Comprehensive Orthopedics & Sports Medicine

Bryce West

Practice Manager