Case Study: Dr. John Sutter saves time and reduces no-shows with West Corporation automated reminders

Dr. John Sutter Saves on Time, Labor and Mailings with Automated Reminders

Dr. John Sutter’s medical practice in Clifton, NJ needed a better way to manage appointment reminders and reduce the time staff spent on manual calling and mailing. The practice was working with West Corporation and using TeleVox Reminder Communications to address these workflow challenges while improving patient outreach.

West Corporation implemented automated patient notifications that replaced daily reminder calls and eliminated monthly reminder mailings. As a result, Dr. Sutter’s office saved more than 200 staff hours annually, reduced labor expense by about $7,040, cut no-shows by 10%, and retained an estimated $14,500 in annual appointment revenue.