Case Study: Crovetti Orthopaedics & Sports Medicine boosts collections and cuts no-shows with West Corporation automated notifications

Crovetti Orthopaedics & Sports Medicine Benefits From Automated Notifications

Crovetti Orthopaedics & Sports Medicine, a Henderson, Nevada practice, needed a more efficient way to manage growing patient balances and reduce appointment no-shows. As self-pay debt and manual collection workload increased, the team was spending too much staff time on reminders, statements, and follow-up calls, while overdue balances and missed appointments were hurting revenue.

West Corporation, using Televox automated notifications, implemented automated phone, email, and text reminders for past due accounts and upcoming appointments. The solution helped Crovetti collect about $57,000 in past due balances annually, cut mailing expenses by $25,875 per year, keep $78,000 in appointment revenue by reducing no-shows by 50%, and reduce staff time spent on reminders and collections by 83%.

Crovetti Orthopaedics & Sports Medicine

Carmen Goodwin

Billing and Collections Manager