Case Study: Healthcare Partners improves patient satisfaction with West Corporation's TeleVox Surveys

HealthCare Partners - Customer Case Study

Healthcare Partners teamed with West Corporation to improve patient satisfaction and support its disease management program. The organization needed a way to gather feedback from more than 2,200 patients and identify opportunities to enhance the overall patient experience.

West Corporation, using TeleVox Patient Surveys, delivered automated evening phone calls with follow-up retries for unanswered calls and a short 10-question survey. The program reached 943 patients live, generated a 43% participation rate, and achieved an 89% completion rate, with 364 patients finishing the survey and giving Healthcare Partners actionable data to support quality initiatives.

Healthcare Partners