Case Study: Pikes Peak Cardiology reduces no-shows with West Corporation's automated outreach

Pikes Peak Cardiology Reduces No-Shows with Automated Outreach

Pikes Peak Cardiology, a high-volume cardiology practice in Colorado Springs, needed a better way to manage appointment reminders and reduce costly no-shows and late cancellations. Before working with West Corporation, staff manually called 250 to 300 patients per day, tying up 15 to 20 team members and making it difficult to reach patients at the right time.

West Corporation implemented automated appointment reminder messaging through its TeleVox Solutions platform, allowing Pikes Peak Cardiology to send outreach as early as 30 days before visits and automatically record confirmations back into their practice management system. The practice reduced its no-show rate from 5.2% to 3.2% and its cancellation rate from 10% to 7.7%, while retaining an estimated $2.3 million in annual appointment revenue.