Case Study: Fairmont Rehabilitation increases visits, revenue, and productivity with West Corporation

Fairmont Rehabilitation Center Increases Visits, Revenue and Productivity

Fairmont Rehabilitation, a rehabilitation center in Fairmont, WV, was struggling with high no-show rates that were hurting revenue and productivity. After a particularly bad November and December, the center looked for a way to reduce missed appointments, but limited staff and budget made manual reminder calls difficult. West Corporation provided the automated notification solution used to address the problem.

West Corporation implemented automated voice reminders sent during early evening hours, helping Fairmont patients remember appointments while giving staff advance notice of cancellations. The results were strong: no-shows dropped by 32% over seven months, Fairmont retained more than $123,000 in annual revenue, and 95% of patients said they were pleased with the reminder calls.

Fairmont Rehabilitation

Lucas Davis

Director