Case Study: Drs. Dunn and Savastano achieve greener, more efficient patient communication with West Corporation

Going Green with Efficient Communication

Drs. Dunn and Savastano, a busy orthodontic practice with two Central Florida locations, wanted to improve patient communication while reducing paper use and keeping up with eco-friendly goals. They turned to West Corporation and its TeleVox solutions to replace postcard-based reminders and streamline how they stayed in touch with patients.

West Corporation implemented automated appointment reminders and patient communications through phone, email, text, and an online patient portal. The practice saved $12,500 a year in postage, reduced staff time and office resources, and reported minimal no-shows. Patients also appreciated the convenience of reminders, online account access, and the ability to manage appointments from home or on the go.