Case Study: Premier Diagnostic Center reduces no-shows and automates patient notifications with West Corporation

Premier Diagnostic Center Automates Notifications for Patient Preparedness

Premier Diagnostic Center, a Colorado Springs diagnostic imaging provider offering MRI, CT, ultrasound, mammography, x-ray, fluoroscopy, and bone density services, needed a more reliable way to ensure patients received and followed preparation instructions. Before automation, staff spent hours each day making reminder calls and handling rescheduling, while missed prep led to cancellations, no-shows, and lost appointment time.

West Corporation’s automated notifications helped Premier Diagnostic Center send consistent, personalized appointment reminders and prep instructions, while also providing reporting to track outcomes and follow up on failed calls. As a result, overtime costs were nearly eliminated, cancellations and no-shows dropped by 30% for an estimated $514,800 annual impact, and mailing costs were reduced by $6,000 per year.