Case Study: Cardiology of Virginia reduces expenses and no-shows with West Corporation’s TeleVox

Cardiology of VA Reduces Expenses and Decreases No-Shows with TeleVox

Cardiology of Virginia, a Midlothian, VA cardiology practice, needed a better way to manage the high volume of patient recalls and appointment reminders with limited staff and budget. West Corporation’s TeleVox automated messaging solution gave the practice a more consistent way to communicate with patients while reducing the cost of routine outreach.

By implementing West Corporation’s automated reminder communications, Cardiology of Virginia cut monthly recall and reminder expenses from about $750 to $237, saving more than $500 per month, or roughly $6,000 annually. The practice also reduced no-shows by 27% over six months, with average monthly no-shows falling from 45.75 to 31.5, and reported no patient complaints about the automated system.

Cardiology of Virginia

Janis Rosenburg

Business and Communications Director