Case Study: Alegent Health Achieves 26% Higher Monthly Collections with West Corporation Automated Payment Reminders

Alegent Health Improves Collections by Automating Payment Reminders

Alegent Health, a multi-specialty group practice within the Alegent Health System, was looking for a better way to collect past-due patient balances. Like many healthcare organizations, it had relied heavily on mailed statements, but wanted to improve payment response and collection efficiency across its large patient base.

West Corporation implemented an automated, multichannel payment reminder program using phone notifications alongside mailed statements. West’s reminders were sent at escalating intervals until accounts were paid or sent to collections, helping Alegent Health increase monthly collections by 25.7% and generate $74.18 in collections for every $1 spent on notifications, a 55% improvement over mail-only efforts.

Alegent Health

Eric Mooss

Administrator of Specialty Care