Case Study: Dothan OB/GYN reduces no-shows with West Corporation's automated appointment reminders

Dothan OB/GYN Gets Personal with Automated Appointment Reminders

Dothan OB/GYN needed a better way to reach patients with appointment reminders, but its front office staff was too overwhelmed to make hundreds of daily calls. The practice turned to West Corporation’s TeleVox automated messaging solution to improve reminder outreach without adding to staff workload.

West Corporation implemented automated appointment reminders that could be delivered consistently by phone, with options for patients to confirm during the call and, where preferred, receive email or text reminders. The result was an average reduction of 29 no-shows per month, cutting monthly no-shows from a pre-West average of 163 to 132 and retaining about $33,480 in annual revenue for Dothan OB/GYN.

Dothan OB/GYN

Cindy Whiddon

Practice Administrator